Skip to main content
Customers spend loyalty points at a redemption surface approved for their program, such as AIR Shop or an agreed partner checkout. Campaign rules determine which rewards are eligible, what they can be used for, and when they expire.

​
How spending points works

1

Find an eligible reward or checkout

Show customers where their points can be used. Eligibility depends on the points currency, campaign, participating merchant, and expiry rules.
2

Choose how to use the points

Show the points required and the reward or checkout discount they provide. Make any restrictions and remaining payment clear before confirmation.
3

Redeem and update the balance

After a successful redemption, apply the benefit and update the customer’s available points. In the campaign pSP model, spending eligible rewards settles the underlying SP.
4

Settle with the merchant or partner

Record the redeemed value and settle according to the program’s agreed arrangement. Merchant payout timing and terms are defined for the program.

​
Unused rewards and breakage

Campaign rewards can expire if customers do not use them before the deadline. Where recovery is supported, eligible backing can return to the campaign budget for future rewards. This is separate from spending: expired points do not represent a sale or merchant redemption. See Breakage and budget recycling for an example. Expiry applies to the campaign rewards; it does not mean all underlying points currencies expire.

​
Explore a redemption experience

Visit AIR Shop to explore an AIR-owned redemption surface. Points must be eligible for the program and spend surface; testnet demo points cannot be spent there. Talk to the AIR team to learn about supported redemption options and how a points program could work for your business.